Shipping and Returns
Shipping and Return Policies
Our customer service team is here to assist you with any concerns you may have about your order. If you have questions or encounter issues, please contact us via info@aleaprotection.com.
Order Processing: We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days after they are placed. Once your order has been shipped, you will receive a confirmation email. Depending on the carrier, it might also include the tracking information.
We reserve the right to cancel and refund an order if the shipping costs are considered too high.
Our warehouse and head office are located in the Greater Montreal Area, in Quebec. We ship our orders with different providers.
General shipping estimates are:
Standard: 3-6 business days
BC, AB, SK, MB and Remote Areas : 4-10 business days
Exceptionally during Canada Post Strikes, unfortunately we cannot offer a flat shipping rate on orders that do not meet the free shipping threshold.
Updated Shipping Fees:
Under 20$: 10$ shipping fee
Over 20$ but under 40$: 5$ shipping fee
As always, FREE shipping on all orders over 40$
Thank you for your understanding ❤️
If there is a delay and you have not received your package within 12 business days, please reach out to us at info@aleaprotection.com
We do not offer international shipping at the moment.
In the event that your order is lost or arrives damaged, please contact our customer service team within 7 days of receiving your order. We will work to resolve the issue promptly.
We take great care to ensure that the products you receive are of the highest quality. Before your order is shipped, our team conducts thorough quality checks to minimize the possibility of defects.
Due to the nature of our products, we do not accept returns for items unless they are damaged or defective upon arrival. If this happens, we encourage you to contact our customer service team within 7 days of receiving your order.
If you receive a damaged or defective item, please contact our customer service team with a description and photos of the issue within 7 days of receiving your order. We will review your case and provide guidance on how to proceed.
If your case is approved, you may be eligible for a replacement or a refund. Refunds will be issued to the original payment method used during checkout.
